We are very proud of the products we make. We believe in quality and beautiful products. However we will not be totally happy until you are.
We offer a full refund or exchange (excluding package + postage costs) if you are not entirely satisfied with your product. But we do have a few rules:
1. Order cancellations must be made in writing by email to firstname.lastname@example.org within 14 days of receipt of the goods.
2. Please return the item unused and in its original packaging
3. You must ask for a proof of postage from the Post Office as we cannot be held responsible for anything that gets lost or damaged in transit.
Please remember, postage will only be refunded if an item is faulty.
Please also let us know why you are returning your products (it helps make us make things better).
We are unable to offer you a refund or exchange on products unless they are faulty.